Terms & Conditions

1. Scope and Definitions

These Terms and Conditions govern purchases made through the online store available at www.feketeleves.com, operated by Uncle Industries, s.r.o. (“we” / “us”), based in Slovakia and registered under Company ID (IČO): 51318113.

By placing an order on our website, you agree to these Terms and Conditions. These terms do not affect your statutory rights under applicable consumer protection laws of the European Union and the Slovak Republic.

2. Products and Pricing

We sell food-grade water mineral mixes and coffee products (e.g. Teleportafilter) as well as related accessories and equipment.

All product prices are listed in EUR or HUF, depending on your location. As a non-VAT payer company under Slovak law (§4 of the VAT Act), we do not charge VAT.

Prices are final and include all applicable taxes and handling fees.

3. Order Process and Contract Formation

Orders are placed by selecting items, entering billing and shipping details, and completing payment. A binding contract is formed once you receive an email confirmation from us.

We reserve the right to cancel or reject an order in cases of suspected fraud, payment failure, or pricing error.

4. Payment Methods

We accept secure online card payments. All transactions are processed through PCI-DSS compliant providers. For more details, please see our Shipping & Payment Policy.

5. Shipping and Delivery

We ship orders using Packeta and its delivery partners. For current rates, estimated delivery times, and supported destinations, please refer to our Shipping & Payment Policy.

6. Right of Withdrawal and Returns

Under EU consumer law, customers may withdraw from the purchase of physical goods (equipment) within 14 days of delivery. This right does not apply to sealed food-grade items once opened or unsealed, per Article 16(e) of Directive 2011/83/EU.

For complete return conditions, please read our Refunds & Returns Policy.

7. Complaints and Defective Goods

If your order arrives damaged or defective, or if you experience issues with food-grade items, you may file a complaint (“reklamácia”) by contacting us. The procedure and deadlines are detailed in our Refunds & Returns Policy.

8. Personal Data and Cookies

We handle your personal data in accordance with Regulation (EU) 2016/679 (GDPR), the Slovak Data Protection Act, and other applicable laws. For full details, refer to our Privacy & Cookie Policy.

9. Governing Law and Dispute Resolution

These Terms and any disputes related to orders placed through our webshop are governed by Slovak law. You may also submit complaints through the EU’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/.

10. Contact Information

Operator: Uncle Industries, s.r.o.
Address: Tatranská 102, 94001 Nové Zámky, Slovakia
Company ID (IČO): 51318113
Email: [email protected]
Contact form: https://www.feketeleves.com/contact/

These Terms and Conditions are valid and effective as of 29-MAY-2025.