Terms & Conditions
Basic information
Who are we?
Buyer: According to these T&C, is a natural person acting as a consumer or a natural person conducting business or a legal entity.
Consumer: is natural person, who, when concluding and fulfilling a consumer contract, does not act within the scope of his commercial or other business activity.
Entrepreneur in general:
- a person registered in the commercial register
- a person conducting business based on a trade licence
- a person conducting business based on a license other than a trade licence according to special regulations
- a person engaged in agricultural production and registered in the register according to special regulations
For the purposes of these T&Cs, an Entrepreneur is also a person who acts within the scope of his or her business activity.
What are the Terms and Conditions for?
By purchasing from Feketeleves, you are entering into a contract with Uncle Industries, s.r.o.. These Terms and Conditions (T&C) define the content of this contract for us.
Agreement with Terms and Conditions
By placing an order (e.g., by clicking the button to complete the order), these T&C become binding for you. They include, in particular, Shipping & Payment, Refund & Returns Policy, Privacy & Cookie Policy, the conditions of individual offered services, and other documents to which we refer.
Purchasing through the e-shop
- You can shop at www.feketeleves.com.
- An order is created the moment you click on the button intended to complete the order. Until then, you can freely modify your order in the cart, including the shipping and payment method.
- The contract is concluded only when we confirm your order. You will receive order confirmation at the e-mail address you have chosen, therefore we ask you to check the correctness of the data you have entered. An attachment to the order confirmation are also these T&Cs and the Refund & Returns Policy.
- Subsequent changes to the order are possible only by mutual agreement or under conditions specified by law or these T&C.
- Orders can be created non-stop through the e-shop www.feketeleves.com, unless specified otherwise visibly on the main page.
- We do everything we can to prevent e-shop outages, but exceptional outages cannot be completely prevented. Therefore, in the event of a failure of the information system or force majeure (e.g., a power outage, staff unavailability), we are not responsible for non-compliance with the operating hours of the e-shop.
- Uncle Industries, s.r.o. reserves ownership rights to the goods in the event of a purchase through any of the offered methods until the moment when you have paid the full purchase price.
Delivery options
Please find information about shipping methods, terms, and prices: Shipping & Payment.
Once the contract is concluded, Feketeleves will deliver the selected goods to you by the chosen method, and it is your obligation to enable such delivery and to accept the goods. Along with the goods, Feketeleves will also provide you with other documents related to the goods. If you have chosen delivery to an address or a pick-up point of one of our shipping partners, Feketeleves will hand over the goods to the carrier who will ensure its delivery by the method chosen by you within the specified time. Until the moment the goods are delivered and handed over to you, or until you refuse to accept the goods, the risk of damage to the goods is borne by Feketeleves.
You will be informed about the estimated delivery time and other information regarding the chosen method of delivery via your provided e-mail address. The estimated delivery time may change depending on Feketeleves’s logistical capabilities and/or its carriers, about which you will be promptly informed. In the event of force majeure or a failure of Feketeleves’s information system, Feketeleves is not responsible for delayed delivery of goods.
Upon receiving your order, please inspect the packaging and ensure you have received the correct number of items you ordered. Check for any visible damage to the package, such as crushing or deformation. If the package is damaged, you have the right to refuse the goods. Alternatively, you can accept the goods and note the damage in the delivery protocol together with the carrier. Send this protocol along with a description of the damaged shipment to info@feketeleves.com via e-mail.
Specific delivery conditions for payment in advance or purchase by a legal entity
If you paid for your order in advance online, you will need to provide a PIN code to collect it in the following cases:
- Packeta pickup
- Packeta Home
This PIN code will be sent to the phone number you provided in your order. In such cases, the carrier may also require you to present your ID card or passport, or may request your signature upon receipt instead of the PIN code. If you fail to provide proper identification, Feketeleves may refuse to release the goods.
For purchases made by legal entities, the goods will only be handed over to:
- The authorised representative of the legal entity
- A person with a verified power of attorney
Goods purchased by self-employed individuals will only be handed over upon presentation of a valid ID card.
If you are a VAT payer at the time of purchase, do not collect the goods personally from the branch, and the goods are invoiced at a 0% VAT rate, in such a case, the place of delivery must be the address of the registered office or branch listed in the commercial, trade, or similar register.
If you refuse to accept the goods upon delivery, you will have a grace period to pick them up. If you fail to collect the goods within this additional period, the purchase contract will be automatically cancelled.
If a larger quantity is delivered to you than you ordered, you have the option refuse the excess quantity. If you do not refuse the excess items, the purchase contract is also concluded for these items, and you are obliged to pay the additional price.
Claims or what to do with defective goods
All terms and procedures in the event of product complaints are governed by the Refund & Returns Policy, which forms an integral part of these T&C.
If you sell or give away (or otherwise transfer ownership of) the purchased goods, you and the new owner must inform us of this fact. If you fail to do so, we will treat you, as the original buyer, as the owner of the goods.
What constitutes a defective product?
A product is considered defective if it does not have the agreed-upon properties. A defect is also considered to be a fulfillment consisting of the delivery of other goods and also a defect in the documents necessary for the use of the goods. Your right arising from defective performance is based on a defect that the goods have at the time of the transfer of risk of damage to you as the buyer, even if it manifests itself only later. Your right also arises from a defect that arises later and that Feketeleves could have caused by breaching its obligation.
You are not entitled to the right to claim defective performance if you knew before taking possession of the goods that have a defect, or if you caused the defect yourself. If the goods have a defect, we are obliged, and if it is the goods sold at a lower price or a used goods, you have the right to either exchange the goods or receive a reasonable discount.
Transfer of risk of damage
As the buyer, inspect the goods as soon as possible after the transfer of risk of damage to the goods and, if possible, check the properties and quantity of the delivered goods. You are obliged to inform us without undue delay of any defects and deficiencies you may find.
The risk of damage passes to you as the buyer upon taking over the goods. The same effect has if you do not take over the goods, although we have allowed you to handle them.
Damage to the goods that occurs after the transfer of risk of damage to you does not affect your obligation to pay the purchase price. You do not have to pay the purchase price only if the damage was caused by our breach of duty. Our right to sell the goods after prior notice in an appropriate manner arises from your delay in taking over the goods, after we have granted you an additional reasonable period for taking over the goods. This applies even if you are delayed in payment, upon which the delivery of the goods is conditional.
Seller’s liability
We are responsible for ensuring that the goods are free from defects upon delivery. Specifically, we are responsible for ensuring that at the time you take delivery of the goods: it has the qualities we agreed upon; and if there is no such agreement, that the goods have the qualities we or the manufacturer describe, or that you expect given the nature of the goods and based on any advertising we or the manufacturer have done;
- it is fit for the purpose for which we indicate it is intended, or for which goods of that kind are commonly used
- it is in the appropriate quantity, size, or weight
- it complies with the requirements of the law.
If a defect appears within warranty period, it is presumed that the goods were defective at the time of delivery.
You are entitled to assert your right from a defect that occurs in consumer goods within twenty-four months of taking over, unless otherwise stated, however this does not apply to:
- goods sold at a lower price for a defect for which the lower price was agreed upon
- wear and tear of goods caused by their normal use
- in the case of used goods, for a defect corresponding to the degree of wear and tear that the goods had at the time of taking over
- if it arises from the nature of the goods.
In the case of consumer goods (e.g., coffee, coffee water, etc.), you are entitled to assert a right to defects within twenty-four (24) months, unless the goods are marked with an expiration date, in which case the period is shortened to the date indicated on the packaging.
Asserting rights from defective performance for gifts
If a gift is provided together with the goods, the right to claim defects within 24 months applies only to the sold goods, not to the accompanying gift. For such gifts, you can only assert rights for defective performance within 14 days from the date of receiving the goods.
If you are purchasing as an entrepreneur (i.e., purchase on a business identification number), you are not entitled to claim rights for defective performance regarding the gift. Gifts are a gesture towards the buyer, not a subject of business.
Substantial breach of contract
If a defect occurs within the specified period and if the defective performance constitutes a substantial breach of contract, you have the right to:
- request the elimination of the defect by delivering new goods without defects or by supplying the missing goods, unless it is disproportionate considering the nature of the defect but if the defect concerns only a part of the goods, you may only demand the replacement of this part. If this is not possible, you may withdraw from the contract. If, however, it is disproportionate considering the nature of the defect, especially if the defect can be removed without undue delay, you have the right to free defect removal
- request the elimination of the defect by repairing the goods
- demand a reasonable price reduction
- withdraw from the contract.
As a buyer, you are obligated to notify us of the right you have chosen when reporting the defect or without undue delay after reporting the defect. You cannot change your choice without our consent; however, this does not apply if you requested the repair of a defect that proves to be irreparable. If we do not remove the defects within a reasonable period or if we notify you that we will not remove the defects, you may demand, instead of defect removal, a reasonable price reduction, or you may withdraw from the contract. If you do not choose your right in time, you have rights as in the case of a non-material breach of contract – see below. As a consumer, you have the right to a reasonable price reduction even if we cannot deliver new defect-free goods, replace its part, or repair the goods, as well as if we do not rectify the goods in a reasonable time, or if rectification would cause you significant difficulties.
Insubstantial breach of contract
If the defective performance is considered an immaterial breach of contract, you have the right to remedy the defect or to receive a reasonable discount from the purchase price. If you do not claim the right to a discount from the purchase price or do not withdraw from the contract, we may supply what is missing or remove the legal defect. Other defects may be removed at our discretion by repairing the goods or supplying new goods. If we do not remove the defect in the goods in time or if we refuse to remove the defect, you may demand a discount from the purchase price, or you may withdraw from the contract. You cannot change the choice made without our consent.
Breach of contract in general
You also have the right to demand delivery of new goods or replacement of parts in the case of a removable defect if you cannot properly use the goods due to the repeated occurrence of the defect after repair (third complaint of the same defect) or due to a greater number of defects (at least 3 defects simultaneously). In such a case, as a consumer, you also have the right to withdraw from the contract.
When new goods are delivered, you must return the originally delivered goods at your own expense (including all supplied accessories).
If you do not notify us of the defect without undue delay after you could have detected it through timely inspection and proper care, the court will not grant you the right to defective performance. The same applies to hidden defects; if the defect was not reported without undue delay after it could have been detected with sufficient care, but no later than two years after the goods were handed over.
Warranty for quality
By way of a warranty for quality, we undertake that the goods will be suitable for normal use for a certain period of time or that they will retain their normal properties. These effects also apply to the specification of the warranty period or the period of use of the goods on the packaging or in advertising. The warranty may also be granted for an individual component of the goods.
The warranty period runs from the date of handover of the goods to you; if the goods were sent according to the contract, it runs from the date of delivery of the goods to the place of destination. If the purchased goods are to be put into operation by someone other than us, the warranty period runs only from the day the goods are put into operation, if you ordered the putting into operation from us together with the goods or at the latest within three weeks of receiving the goods, and you provided the necessary cooperation for the service to be performed properly and on time.
You do not have the right to a warranty if the defect was caused by an external event after the transfer of risk of damage to the goods to you.
Withdrawal from the contract
When withdrawing from a contract for a device that contains your personal data, we recommend that you back up your data and then delete it from the device (if possible).
For information on how refunds are processed when withdrawing from a contract, please see below.
I am a consumer
If you are a consumer (i.e., it is not an order „for the company” or an order in which you provided your identification number), you have the right to withdraw from the contract and request a refund within fourteen days.
- For a purchase contract, the 14-day period runs from the date of receipt of the goods.
- For a contract involving several types of goods or delivery of several parts, the period runs for 14 days from the date of receipt of the last delivery of the goods.
- For a regular recurring delivery of goods, the 14-day period runs from the date of receipt of the first delivery of goods.
How can you withdraw from the contract?
The ways of withdrawal are sorted for you according to the speed of processing and your comfort in entering them:
How and when you must return goods
Once you withdraw from the contract, you must return the goods to us without undue delay, no later than 14 days from the withdrawal from the contract itself. You return the goods at your own expense, which will not be reimbursed to you. The goods should be undamaged, unused, and clean, including all accessories received with them. If possible, the goods should be returned in the original packaging.
When you cannot withdraw from the contract
If it concerns food-grade goods (coffee, coffee water), you may only withdraw from the contract if the original packaging is not broken, or if there is another hygienic covering protecting the goods themselves.
You also cannot withdraw from the contract in the case of services provided for a fee if we have provided them within 14 days of ordering such a service. Another case where you cannot withdraw from the contract is for goods that we have modified in any way based on your personal requests.
Other cases where withdrawal from the contract is not possible
- You cannot withdraw from the contract for goods that are subject to rapid deterioration or have a short shelf life, or that have been irrevocably mixed with other goods after delivery.
- You cannot withdraw from the contract for repairs or maintenance at a place of your choice at your request. This applies primarily to cases of appliance repairs, etc.
- You cannot withdraw from the contract for the transportation of goods, as it is provided for a specific period of time.
What if you return goods that are damaged, scratched, or otherwise used?
If you return goods damaged, scratched, or showing signs of wear and tear, or if there has been a decrease in the value of the goods due to handling them differently than necessary considering their nature and characteristics, we reserve the right to reduce the refunded purchase price of the goods by an amount corresponding to such wear and tear. In such cases, the damage will be assessed, and your refunded purchase price will be reduced accordingly.
How will we refund your money?
The money will be refunded to you without undue delay, no later than 14 days from the withdrawal from the contract, using the same method as the original payment. However, we are not obligated to refund you until you return the goods. You also have the right to a refund of the expenses incurred for the delivery of the goods when ordering, but only up to the amount equivalent to the cheapest offered method of delivery on Feketeleves. If you are withdrawing from a distance contract, you are also entitled to the reimbursement of the return costs for goods that, due to their nature, cannot be returned by post.
What if gifts were included with the goods?
If you have received gifts from Feketeleves in connection with the purchase of goods and you have utilized the option to withdraw from the contract within 14 days, you must return the provided gifts to us along with the goods, including everything you have enriched yourself with. If you fail to return the provided gifts, it will be considered unjust enrichment. If the return of the gift is not possible, we have the right to a monetary compensation equal to the usual price of the gift. Additionally, in the event of withdrawal from the gift contract, the purchase contract does not cease, and the contracts are assessed separately.
In the event of withdrawal from a service contract where the provision of services has already begun, you must pay us a proportional part of the price despite withdrawal.
I am an entrepreneur
We primarily engage in retail sales, meaning we primarily supply goods to individual consumers as end customers. Therefore, we expressly reserve the right to cancel your order if the quantity of ordered goods exceeds the quantity of regular consumption for the needs of individual consumers as end customers, for the purpose of serving as many individual customers as possible. In such cases, Feketeleves will notify you via e-mail of the cancellation of the order and refund the purchase price already paid.
As a retail seller, we do not bear responsibility for the further resale of our products and for any resulting loss of profit.
In which cases can Feketeleves withdraw from the contract?
Withdrawal by Feketeleves in case of pricing error
In the event of incorrect pricing of goods, as described above, Feketeleves has the right to withdraw from the contract. In such a case, Feketeleves will cancel the order or provide other notification clearly indicating that Feketeleves is withdrawing from the contract.
If you have already paid a portion of the purchase price of the goods, this amount will be refunded to you in the same way no later than 14 days from the day following Feketeleves’s withdrawal from the contract.
Withdrawal by Feketeleves in case of purchase of goods for a specific customer group
Please note that some goods may be available only to a specific group of customers. In such cases, this information is clearly and understandably stated on the product itself or in its description. If you order goods and do not fall under such a group of customers, Feketeleves has the right to withdraw from the contract.
Complaints and disputes with Feketeleves
We want you to be satisfied with Feketeleves. And if we fail in something, we will face the situation head-on. Even though the customer is our top priority, unfortunately, even with the best functioning, we cannot rule out exceptional mistakes by our employees. To resolve your complaint as quickly as possible, we have an internal process in place to quickly investigate our customers’ complaints.
Step 1
Customer hotline (Monday – Friday 9:00 – 18:00): +421 910 993 301 or electronically through our contact form .
Step 2
If we do not resolve the complaint to your satisfaction, it is possible to settle these disputes out of court. In such a case, as a consumer (not applicable to purchases made with an identification number), you can contact an alternative dispute resolution entity, such as the Slovak Trade Inspection or resolve the dispute online through a designated platform.
Payment, refunds, billing details
On our e-shop, it is possible to pay by card. Feketeleves reserves the right to offer the Buyer only selected payment methods at its discretion.
Until the full payment of the purchase price, the goods remain the property of Feketeleves (so-called reservation of ownership).
Unfortunately, invoice details cannot be changed after the order has been placed.
Refunds in case of withdrawal from the contract
If you withdraw from the contract or your money is refunded for another reason, we will refund the money to you in the same way we received it from you. However, if the money cannot be refunded in the same way, for example, if your payment card has expired, you are responsible for the correctness of the information you provide to us for the refund. You are also responsible for the correctness of the information if we have agreed to your request and refund the money in another way.
Prices (including procedures for incorrect pricing) and vouchers
Suspiciously low prices or price errors
There may be cases where the price of a product is incorrectly stated. Such cases include, but are not limited to:
- The price of the product is obviously incorrect at first glance (e.g., it deviates significantly from the usual price of the product),
- The price of related services such as shipping, extended warranty insurance, etc., is obviously incorrect,
- The price of the product is missing or has one or more digits added, or
- The discount on the product exceeds 50% without the product being part of a special marketing campaign or sale.
In such cases, Feketeleves reserves the right not to enter into a contract or to withdraw from such a contract even after you have received an order confirmation email. We must inform you of this step without delay.
If the discount on a product reaches 80% or more, we recommend that you check for a pricing error using the contact form, as even for products with an obviously incorrect price, there will automatically be a message that the product is discounted or on sale, etc.
Use of vouchers contrary to terms and conditions
- Using the voucher for goods it is not intended for
- Using the voucher for a purchase that does not meet the minimum required price
- Feketeleves discovers that the discount voucher has already been used.
Unless stated otherwise, it is not possible to combine individual vouchers.
How do we calculate discounts?
The original price (typically displayed on the website as struck through when informing about the discount) represents the lowest price for the product/service/license Feketeleves offered on its e-shop in the last 30 days before the discount. Individual price discounts and discounts that are not directly included in the current selling price of the goods (i.e., not automatically and uniformly provided) are not considered in the calculation of the original price. The original price calculated in this way remains valid even if the goods are discounted several times over a shorter period, but for a maximum of 90 days.
- Special prices are valid until Feketeleves’s stock is sold out. If the remaining number of items is stated, until such number is sold out, or until the end of the promotion, whichever comes first.
- If the goods were purchased from a non-VAT payer (typically a consumer) and we then display these goods in the „unboxed”, „used” or „refurbished” category, we state the price without VAT in accordance with the law. This fact may be reflected only in the final invoice.
Security and data protection (GDPR)
Regarding the protection and processing of your data as a buyer by Feketeleves, the following Privacy & Cookie Policy applies
On the other hand, as a buyer, you must protect your access data to your customer account (especially passwords) and not share them with anyone else. Feketeleves is not responsible for any misuse of your username or password by someone else. Furthermore, you must not use the account, name, or password of any other customer.
Reporting unlawful Content under the DSA regulation
Digital services are entering a new era in connection with the new EU regulation on digital services (DSA). Feketeleves is responding to these changes with a series of measures and procedures that meet and exceed the standards set by this regulation. The security of our platform is one of our highest priorities. Therefore, we have implemented a mechanism for reporting illegal content uploaded by third parties, such as customer reviews.
We have established high standards of transparency and information regarding moderation. For example, in the case of user reviews, we explain everything in detail on this page. We are also happy to explain how content moderation works.
Regarding collaboration with regulatory authorities, we ensure compliance with applicable regulations when requested for user information. We collaborate with relevant state authorities while also informing affected users about these processes, thereby strengthening trust and transparency.
Finally, we address the issue of Dark Patterns (manipulative practices leading to unwanted purchases and disclosure of personal data) and advertising transparency. All our marketing and advertising activities are designed to be clear, fair, transparent, and understandable for all users.
We are aware of the importance of innovation and continuous improvement in response to the changing digital environment. Our voluntary effort to comply with the latest DSA regulations is evidence of our commitment to provide not only a secure but also an ethical and user-friendly environment. We understand that the trust of our customers is the foundation of our success, and therefore, we pay considerable attention to every aspect of our business to meet not only current regulations but, above all, your needs, and expectations.
Final provisions (effective date, archiving terms, etc.)
Any relationship and any disputes arising from the contract shall be governed exclusively by the law of the Slovak Republic and shall be resolved by the competent courts of the Slovak Republic. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 of this Convention.
The contract is concluded in the Slovak language. If a translation of the contract text is needed for the buyer, it is understood that in case of dispute regarding the interpretation of terms, the interpretation of the contract in the Slovak language shall prevail.
The concluded contract is archived by Feketeleves in the internal system for a period of at least five years from its conclusion, but for the longest period according to relevant legal regulations, for the purpose of its successful fulfilment, and is not accessible to third parties not involved. Feketeleves will provide the customer access to the contract in justified cases. Information about the individual technical steps leading to the conclusion of the contract is clear from these T&C, where this process is described comprehensibly.
Upon completion of your purchase via e-mail provided in the order, you will receive a copy of
The Terms & Conditions, including all its parts, is valid and effective from 01-DEC-2024.
